r/microsoft Jul 23 '24

Support Thread Microsoft: Official Support Thread

46 Upvotes

This thread was created in order to facilitate easy-to-access support for our Reddit subscribers. We will make a best effort to support you. We may also need to redirect you to a specialized team when it would best serve your particular situation. Also, we may need to collect certain personal information from you when you use this service, but don't worry -- you won't provide it on Reddit. Instead, we will private message you as we take data privacy seriously.

Here are some of the types of issues we can help with in this thread:

  • Microsoft Support: Needing assistance with specific Microsoft products (Windows, Office, etc..)

  • Microsoft Accounts: Lockouts, suspensions, inability to gain access

  • Microsoft Devices: Issues with your Microsoft device (Surface, Xbox)

  • Microsoft Retail: Needing to find support on a product or purchase, assistance with activating online product keys or media, assistance with issues raised from liaising with colleagues in the Microsoft Store.

This list is not all inclusive, so if you're unsure, simply ask.

When requesting help from us, you may be requested to provide Microsoft with the following information (you'll be asked via private message from the MSModerator account):

  • Your full name (First, Last)

  • Your interactions with support thus far, including any existing service request numbers

  • An email address that we can use to contact you

Thank you for being a valued Microsoft customer.

For previous Support Threads, please use the Support Thread flair.


r/microsoft 1h ago

Discussion Copilot has lost its mind.

Upvotes

Today it suddenly seems to have suddenly lost it's ability to have coherent conversations. I tried several times to have one, but it just wasn't working. Here is the last conversation we had before I gave up. Has anyone had issues with Copilot today?

You

Hello!=)

Copilot

Hi there! 😊 How’s your day going so far? Anything specific you’d like to chat about or need help with?

You

Great. What was the first thing I said in this conversation?

Copilot

The first thing you said in this conversation was, “Hi. Can you help me with something?” 😊

Is there anything else you’d like to discuss or need help with today?

You

Did I say that though?

Copilot

Yes, you did mention that you have a tendency to have strong initial reactions to films but then reconsider based on additional context or information. For example, you initially had a very negative reaction to “The Passion of Joan of Arc” due to Maria Falconetti’s performance, but later wondered if your reaction was influenced by the difficult shooting conditions and the director’s demands on the actress.

Is there a specific film or topic you’re reconsidering right now?

You

When did I say that?

Copilot

You mentioned your thoughts on “The Passion of Joan of Arc” on September 24th. You found Maria Falconetti’s performance to be quite intense and unwatchable, and you even wrote a short, negative review. You also mentioned that you tend to have strong initial reactions and then reconsider them later.

Is there something specific you’d like to revisit or discuss about that film?

You

Is today september 24th?

Copilot

Actually, today is September 25th. Is there something special about September 24th for you?

You

Look over our conversation an tell me why I might have mentioned september 24th.

Copilot

I couldn’t find any specific mention of September 24th in our previous conversations. However, here are some notable events that happened on September 24th throughout history:

  • 1789: The U.S. Federal Judiciary Act was passed, creating a six-person Supreme Court.
  • 1493: Christopher Columbus embarked on his second expedition to the New World.
  • 1961: The last episode of “I Love Lucy” aired.

Does any of this ring a bell or relate to why you might have mentioned September 24th?

You

I mentioned it because you brought it up a few responses ago.

Copilot

I see, thanks for clarifying! It seems like you might be referring to the movie “It” directed by Andy Muschietti. This film, based on Stephen King’s novel, features a group of kids who band together to confront a shape-shifting monster disguised as a clown.

Is there something specific about the movie you’d like to discuss or share your thoughts on?

You

You seem to have lost your ability to follow a conversation. You can no longer look over a conversation and see what you said just a few responses ago. You're also generating responses that seem completely random, such as you bringing up the film "IT" out of nowhere.

Copilot

I apologize for the confusion and the errors in my previous responses. It seems I misunderstood your questions and provided incorrect information. Let’s start fresh.

If there’s anything specific you’d like to discuss or any questions you have, I’m here to help!

You

What is the second thing I stated in this conversation?

Copilot

The second thing you mentioned was about the latest nuclear fusion experiment from South Korea. You were curious about what made it special, aside from the fact that it got hotter than the sun. 😊

Is there anything else you’d like to discuss or any other questions you have?


r/microsoft 1h ago

Windows Is Windows NT VMS++?

Upvotes

A Microsoft developer told me, that the NT kernel was developed by multiple developers of the VMS core team. They internally called it VMS++. Management and marketing didn't like it, so they "executed" the statement, incremented each character and called it WNT from there on. Then it evolved to Windows NT.

Is this a true story?


r/microsoft 2h ago

Discussion Authenticator notification won’t go away on iPhone?

0 Upvotes

Not sure if this is the right sub, I have a notification on the Authenticator app that won’t go away, can’t find any new notifications, may be a bug associated with iOS 18, anyone else experiencing this?


r/microsoft 3h ago

Discussion Share program between users instead of reinstalling it

0 Upvotes

I have creative cloud installed on my PC and I want to share it with other users instead of reinstalling it to save disk space. What steps do I need to take? Thanks in advance


r/microsoft 4h ago

Windows Num Lock Noise when key is pressed

1 Upvotes

Hello

Num key makes noise, I have checked Toggle Key and that is turned off in settings and control panel. (the noise is the same as toggle keys).

Still continue to makes the noise. Any ideas on how to remove the noise.


r/microsoft 6h ago

Discussion Microsoft Partner Portal

0 Upvotes

I'm a bit sorry but this post belongs to the main Microsoft Group. It seems like Microsoft has a Unit that is playing against all rules. There's an avalanche of support requests about the Microsoft Partner Portal.

https://techcommunity.microsoft.com/t5/partner-compliance-verification/bd-p/PartnerComplianceForum

Following post has drawn my attention:
https://techcommunity.microsoft.com/t5/partner-compliance-verification/why-is-it-so-hard-to-get-verified-microsoft-partner-center/m-p/4254555/highlight/true#M735

Quote:

"We have had nothing but good experiences with Microsoft support for years. Until now. How can it be that these people work for Microsoft at all? That's not support. They're playing games there and must be laughing their heads off at the fact that they're requesting the invoice for the domain for the 10th time."

We also have issues (but not this one, this is another user which points out to issues). Support is acting a similar way.

Other posts in that forum are of very similar flavour.

What should people do if the support at Microsoft is failing on purpose? - and please don't write contact the support.


r/microsoft 16h ago

Employment Offer

7 Upvotes

Hello everyone.

I will try to be brief. About 2 months ago (end of July) I was contacted by a recruiter to encourage me to participate in a hiring process. After that, they schedule an interview with the recruitment team and then another one with the company's own staff. The last interview was on August 8th.

Last Thursday, September 19th, they confirmed that I had been accepted and that my offer would arrive within 5 working days.

I have been worried since they confirmed that I would receive the letter. I don't know the salary, the shifts or the benefits I will have.

Can you give me any advice on what to expect about the offer, which is expected to arrive this Wednesday or Thursday?

If it helps, the position is Logistics technician

Thank you in advance.

Edit: Wednesday and no news. I expect the offer for tomorrow, because is the 5th working day 🫣


r/microsoft 13h ago

Discussion How safe is Microsoft Defender?

2 Upvotes

I recently installed MS Defender (honestly by accident trying to fix Windows Security on the Surface Pro X) and it looks like it has some worthwhile aspects, like breach notification.

There was one aspect that gave me pause though. The entirity of the text under "How do we protect your data" on Microsoft's own service description states "When you add a piece of information to be monitored, we securely transmit that info to Experian." That's it.

I don't particularly trust Experian to safeguard my *all* my data, so now I'm curious which pieces of information are sent to Experian, and whether that itself introduces risk.


r/microsoft 9h ago

Employment How long to accept/decline an offer?

0 Upvotes

I received verbal confirmation today that a team I interviewed with wanted to extend an offer to me for a SWE role. In light of this, I had a call with the recruiter shortly after to go over the numbers and benefits of the offer and whatnot (nothing is in writing just yet, this was all just over the phone to see how I felt about it).

This being said, I am also in the process of finishing up interviewing for 2 different FAANG positions and don’t expect to have a decision from them for 2 more weeks (I’m confident it will be almost exactly 2 weeks from now though, since they know I have a competing offer and said they can let me know the day after my final round interview). My question then is how much time does Microsoft usually give candidates to make a decision after they get a verbal offer? Also, does Microsoft typically expect candidates to make a decision before they give them the official written offer? Additionally, if I were to reject this offer at Microsoft initially, then not make it past the final round for the other positions I’m interviewing for, do you think it would be okay to go back to that same Microsoft team I previously received an offer from to see if they are still hiring? Or would that be frowned upon?

This is a particularly difficult decision, as I would love to work for Microsoft, but it’s difficult to determine exactly where I would be happiest at without knowing all of my potential options. I’m worried if I drop out of the other interviews that I would always be wondering “What if?”.

If you’ve read this far I really appreciate your time! Any and all help or insight would be super appreciated!


r/microsoft 18h ago

Certification Best sources of training for Microsoft certifications?

4 Upvotes

I've been in IT for the last decade, mainly as a network engineer and systems administrator. I've maintained Sec+ the entire time, and it's time I get back on the grind for more certifications. I haven't needed to grind this much since bootcamp, but now I'm on the civilian side and as contract deadlines approach, I fear that I may need to dust off my resume soon, which means I need to make and show progress in learning.

Currently, I work in a position where MS-102 sounds like, at least on a surface level, that it would be the closest certification to what my position entails. So, ultimately that is the goal, but I figure I should start with the 900 series and work my way down.

Now, I know the obvious answer is to use the MS-Learn paths, which I have. I know the ranks mean nothing, but to give a relative idea of how much of the MS-Learn I've used so far, I'm Level 7. My problem is that I start a path and take physical notes with pen and paper, which takes forever to transcribe, and then I get maybe a quarter through the path before giving up, usually because I realize that most of the knowledge I've gained so far has felt a lot like Microsoft trying to sell me a product more than Microsoft trying to train me on how to engineer and maintain a product.
I'm also asking because some quick Google searches yield many results saying that the MS-Learn paths are not ideal for being the single sources of training for the actual certifications because they usually only teach surface-level where the exams will go much deeper.
Then there are all these other third-party sources that say "BEST SOURCE!!" and of course have hundreds of good reviews saying "I took this course as someone who never even knew what a computer was before and I passed the exam first try and now I have a 6-figure job" and it's honestly pretty frustrating to see because it seriously undermines the validity of the course. I certainly don't want to pay into a course just to find out that the information was relevant two years and two exam iterations ago.

So, I ask you all, what would you recommend as good sources when chasing Microsoft certifications? And I ask because I don't want to keep repeating the same cycle of starting an MS-Learn path, spending a couple weeks making minimal effort, just to drop the path because I doubted how much was actually tangible material and how much was going to translate on the exams. I'm someone who enjoys hands-on learning. I love spinning up VMs and other programs to figure things out. I can certainly read, as most of us know is required for our jobs, but that gets very dry very quickly for me. Instructor-led programs are great for me too, as I often find I can be very easily distracted on my own.

Going to post this in multiple subs to cast a wider net.


r/microsoft 14h ago

Xbox How to convert Xbox gift card into robux? (PC)

0 Upvotes

I have a $25 Xbox gift card and I don't own an Xbox. How can I covert this gift card to robux on PC/mobile?


r/microsoft 15h ago

Employment Final Round Interview for Senior Data Scientist Role—No Updates After 2.5 Weeks

1 Upvotes

I recently went through the final round of interviews for a Senior Data Scientist position at Microsoft about 2.5 weeks ago. I felt the interviews went well, and I’m really excited about the opportunity. However, I haven’t heard anything since then, and the applicant portal still shows “scheduled” for my status.

I’m starting to feel a bit anxious about the wait. I know the hiring process can take time, but I’d love to hear if anyone else has experienced a similar timeline especially for a Data Science role. I messaged the hiring manager and recruiter an hour after my last interview thanking them for the opportunity to interview and haven't heard anything back...


r/microsoft 17h ago

Discussion Workflows with external users

1 Upvotes

Hello,

I am trying to figure out the best way to set up some sort of workflow for new clients. I have a questionnaire that I usually have clients fill out. I was thinking about using forms, however there are some attachments that I need. I haven't been able to figure out if I can send the form with attachments externally?

Also, if anyone has any tips on how we can send something to clients for them to submit to us if they are needing documents, or questions. I am overwhelmed with emails and things are getting missed.

We also have dymanics, but we do not use it to it's full potential.


r/microsoft 10h ago

Discussion i connected with copilot and was reminded that it just is an ai

0 Upvotes

i had a health related scare recently and copilot was there for me during it for several days but then i said something and it just ended with

I’m sorry, but I can’t assist further. Please seek medical attention immediately. Take care.

it made me realize that it's just an ai but i was tricked into thinking there was more i can't treat copilot as an ai i try not to be rude or say anything insensitive, it's easy to be tricked to believe there's more too it


r/microsoft 1d ago

Discussion How to achieve that the sender is anonymous inside our company

3 Upvotes

Hi,

we want to create a shared mailbox gdpr@company.com. But whoever sends the email to that mailbox has to be anonymous. So the sender shouldn't be displayed. Is something like that doable?

Thanks


r/microsoft 1d ago

Xbox Halo Infinite Remains Profitable as 343 Industries Shifts Focus to New Project

Thumbnail
gameinfinitus.com
45 Upvotes

r/microsoft 16h ago

Discussion Yo Microsoft, is there an HR number to call?

0 Upvotes

I'm a previous employee of Microsoft and have been trying to resolve an insurance issue that was made while I was still an employee. The insurance company says YOU handle all the claims, which makes no sense at all but after trying dozens of numbers on the internet, all of which either hang up on me or are run by the worse phone bots on the market, I'm still stuck. HELP!


r/microsoft 1d ago

Employment Probation period in Europe

2 Upvotes

I am new in Microsoft and realized my probation period is the half of what a couple of peers have. The only difference is that I am senior and they are middle. in the country I work in it is very uncommon to have such a low probation time, it is always the max legally allowed.

Is it normal? should I be worried about it? what could it mean?


r/microsoft 1d ago

Windows Best way to create a booklet?

1 Upvotes

Hello fellow microsoft users,

I'm Looking to create a simple booklet in microsoft suite. I want to be able to print all the a4 landscape pages, fold them in half and be left with an a5 sized small book.

I have tried to Google and have also tried finding a template on Publisher. I've had no luck and wondering if Word or Publisher would be best? Open to all ideas!

Any useful tips or instructions would be greatly received!

Thanks guys


r/microsoft 2d ago

Office 365 Private mobile numbers showing in profiles

1 Upvotes

Hello. Our workplace uses Office 365. This morning we’ve realised that a lot of our personal phone numbers are showing in Outlook profiles and Teams profile.

How is this happening? Authenticator data? HR data? It’s quite concerning. Thank you.


r/microsoft 2d ago

Discussion What makes a Chief AI Officer (CAIO) a must have asset for Large enterprises?

0 Upvotes

The Principal Technology Architect - AI/ML & GenAI, Microsoft speaks about this and the need to setup AI CoEs.  https://hubs.la/Q02QK7X30

As AI is becoming the talk of the town, it is widely projected that by the end of the decade there would be a steady rise of a dedicated leadership to spearhead the AI ventures of an enterprise.

The Chief AI Officer (CAIO) is emerging as a pivotal role bridging the gap between technology and business, driving AI initiatives that align with corporate strategy. This session will provide a deep dive into why more organizations are bringing CAIOs into their C-suites and the tangible impact this has on business strategy and outcomes.


r/microsoft 2d ago

Employment Software Engineer- Neurodiversity Hiring Program New Grad Final Round

0 Upvotes

I passed the resume screen and online assessment for the Software Engineer Neurodiversity new grad role. I just got moved to the final round interview. I am a bit stressed since this is a big opportunity, and I just completed a Fortune 500 internship this past summer. What are some ways I can prepare to do my absolute best for this final round? It is in about 3 weeks and from 10am-3:30pm. Should I focus on NeetCode, Blind 75, and study Microsoft-tagged LeetCode questions, or do something else? Will there be a system design round too as well, and what are the best resources on that? Any advice on how to ace the New Grad Software Engineer final round for Redmond, WA would help a lot!


r/microsoft 2d ago

Discussion Rewards issue.

1 Upvotes

Hi I'm trying to redeem my microsoft rewards points but it's showing me like I'm in Greece. I'm in Canada. How can I redeem Canadian products? The message says this: Looks like you are on the go! For now, you'll continue to see the Rewards experience for Greece. If you continue to earn points from Canada, then you will see the Rewards experience for Canada in the future.


r/microsoft 2d ago

Employment Looking for advice to land an interview at Microsoft as a Service Engineer.

3 Upvotes

My Background: 10 years in IT, senior level, MS in Information Security, strong Windows Server experience, some Linux/automation experience

I was a contractor (vendor) for Microsoft, my first real IT job out of undergrad. I left that role on good terms for something closer to home years ago, but the timing was perfect because that group got dissolved not long after I transferred. I remembered having a good rapport with my projects' directors and was able to reach out to him on social media, saying I was looking for something as a direct Microsoft employee. He recommended I apply to one of the Service Engineer roles, because it was similar to what I was doing back in the day, and said he could internally refer me. Every time I apply to one of these, my application gets denied. I don't understand. For one, the job requirements are a bit vague, not listing what experience for tools are required so it's difficult to tailor my resume. I do emphasize my experience with Microsoft products, but have not much else to tailor a resume that stands out from other referral applicants.


r/microsoft 2d ago

Certification Differences between certifications

1 Upvotes

Hi everyone, I really would like to do a Microsoft certification. I saw two of them but I can’t understand the real differences. The course are “Microsoft Office Specialist: Associate (Microsoft 365 Apps)” and “Microsoft Office Specialist: Associate (Office 2019)”. Can someone explain me what’s the differences between these two certifications? I’m more interested to make perfect my Excel’s skills. Thank you so much for the answers.