r/microsoft • u/Economy_Star_731 • 8h ago

Microsoft Partner Portal Discussion

I'm a bit sorry but this post belongs to the main Microsoft Group. It seems like Microsoft has a Unit that is playing against all rules. There's an avalanche of support requests about the Microsoft Partner Portal.

https://techcommunity.microsoft.com/t5/partner-compliance-verification/bd-p/PartnerComplianceForum

Following post has drawn my attention:
https://techcommunity.microsoft.com/t5/partner-compliance-verification/why-is-it-so-hard-to-get-verified-microsoft-partner-center/m-p/4254555/highlight/true#M735

Quote:

"We have had nothing but good experiences with Microsoft support for years. Until now. How can it be that these people work for Microsoft at all? That's not support. They're playing games there and must be laughing their heads off at the fact that they're requesting the invoice for the domain for the 10th time."

We also have issues (but not this one, this is another user which points out to issues). Support is acting a similar way.

Other posts in that forum are of very similar flavour.

What should people do if the support at Microsoft is failing on purpose? - and please don't write contact the support.

3 Upvotes

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u/FinsToTheLeftTO 4h ago

We are in a similar position. We have been a CSP for years in Canada selling $1M+ ACR. We are expanding into the US and have set up a US corporation but were unable to authorize in spite of numerous tickets. Our PDM tried to find out why and were told that they didn’t have to tell us why we were refused or how to fix it.

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u/Economy_Star_731 3h ago edited 3h ago

Do you have the name of the person who supports your issues? Is it also Mr. Swa..?

We are authorised, "access" says we have access to the hardware program, the workspace however doesn't show up the hardware program and we cannot cross sign our drivers. We once removed the information about our certificate from their portal (big mistake) - we tried to add it to another account now the other account says the signature is already in use (which of course is not true), neither can we add it again to the original account. There are many glitches in that portal.

Also only allowing the customer to reply with 80 characters to tickets in the portal is odd.
(you can edit the html code in the browser and remove that limit, but if you do that the portal will show that your message comes from Microsoft... if messagelength > 80 { Microsoft sent it } else { user sent it }. From the support point of view it doesn't matter, they aren't reading it properly anyway. In our case the verification guy took 20 days to figure out that he cannot fix it and closed the last ticket.

https://www.youtube.com/watch?v=pdCHRd1nasg
this video shows what is missing for us.

That Microsoft unit acts highly unprofessional, against all the rules.

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u/Vaguswarrior 2h ago

I'll be honest a million ACR isn't huge. My former CSP was $13m ACR per month. And our PDM could barely get the tools teams help.

Also in Canada.