r/microsoft • u/Economy_Star_731 • 10h ago

Microsoft Partner Portal Discussion

I'm a bit sorry but this post belongs to the main Microsoft Group. It seems like Microsoft has a Unit that is playing against all rules. There's an avalanche of support requests about the Microsoft Partner Portal.

https://techcommunity.microsoft.com/t5/partner-compliance-verification/bd-p/PartnerComplianceForum

Following post has drawn my attention:
https://techcommunity.microsoft.com/t5/partner-compliance-verification/why-is-it-so-hard-to-get-verified-microsoft-partner-center/m-p/4254555/highlight/true#M735

Quote:

"We have had nothing but good experiences with Microsoft support for years. Until now. How can it be that these people work for Microsoft at all? That's not support. They're playing games there and must be laughing their heads off at the fact that they're requesting the invoice for the domain for the 10th time."

We also have issues (but not this one, this is another user which points out to issues). Support is acting a similar way.

Other posts in that forum are of very similar flavour.

What should people do if the support at Microsoft is failing on purpose? - and please don't write contact the support.

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u/FinsToTheLeftTO 6h ago

We are in a similar position. We have been a CSP for years in Canada selling $1M+ ACR. We are expanding into the US and have set up a US corporation but were unable to authorize in spite of numerous tickets. Our PDM tried to find out why and were told that they didn’t have to tell us why we were refused or how to fix it.

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u/Vaguswarrior 4h ago

I'll be honest a million ACR isn't huge. My former CSP was $13m ACR per month. And our PDM could barely get the tools teams help.

Also in Canada.